The requirement for all goods suppliers and service providers to keep a complaints book arose upon the publication of Decree-Law 156/2005, of 15 September, subsequently amended by Decree-Law 371/2007, of 6 November, with a view to reinforcing the procedures for the defence of the rights of consumers and users within the scope of relationships for…

By means of the COMMUNICATION OF THE COUNCIL OF MINISTERS OF 17 APRIL 2013, the Government announced the approval, within the scope of the legislative authority granted to it by Law 25/2013, of 8 April, of the New Legal Regime on Collective Investment Organisms (NRJOIC), enacted by Decree-Law 252/2003, of 17 October, which transposes Directive…